Managing Critical Conversations

All of us realise that it is difficult to have a potentially tricky conversation with a colleague about performance or behaviour. Most people do everything in their power to avoid it - and often the problem grows or gets worse. This gives rise to several well-known quotes such as “grasping the nettle.”
If not handled well, these conversations can end up with a defensive focus and problems not being addressed. Delivery and accepting feedback effectively is a great skill and quality and results in a very rewarding win-win situation which can improve relationships. 

This practical and interactive class will enable the delegates to learn how to:

• Give and receive effective feedback
• Hold people accountable, whilst still showing them care and support
• Deal with issues you have been putting off or avoiding
• Gain effective strategies to initiate and follow up on critical conversations 

Cost:
The class costs £49 per person. If you are booking just for yourself, then the cost is £49.

To book the class:
Click the 'Book this Class' button and complete the form with your preferred date and time and your details (including the number of delegates you are booking this class for).
Next, Promoting Excellence will contact you to accept and confirm your booking and will e-mail to you the individual links for Microsoft Teams and any materials for you. The class will be held online, live, hosted using Microsoft Teams.

Class length:
The class will last for 2 hours.
There will be a 10-minute Q&A session at the end of the class.